Frequently Asked Questions
Everything you need to know about bringing Ellie Seattle quality into your home.
What is the typical shipping timeframe for furniture and decor?
Most in-stock decor items ship within 2-3 business days. For larger furniture pieces, please allow 7-14 business days for specialized freight delivery to ensure your items arrive in perfect condition.
Do you offer international shipping?
Currently, Ellie Seattle ships exclusively within the United States and Canada. We are looking to expand our shipping zones in the near future.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture and final sale items are non-returnable.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website.
Are your products sustainably sourced?
At Ellie Seattle, we prioritize artisans who use sustainable materials and ethical manufacturing processes. Many of our wooden pieces are crafted from reclaimed timber or FSC-certified forests.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.